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Updated at 2023-01-01
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Thanks for shopping at Dwei Online . We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Dwei Online . We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Dwei Online , you agree to the terms set forth below along with Dwei Online ’s Privacy Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, you have right to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the next guidelines:
We at Dwei Online commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Dwei Online is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Dwei Online is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Given the popularity and/or supply constraints of some of our products, Dwei Online may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Dwei Online reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Dwei Online confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Dwei Online will cancel the order and refund your purchase price in full.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
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